The server is up like 99.9% of the time - no server provides 100% uptime - but the one that hosts bushtarion comes damn close.
This is one of the most reliable games I've ever played. Agreed it isn't ideal when this kind of thing happens and a handful of people lose troops as a result, but it almost never does so I don't really see what there is to complain about.
I'm pretty sure unfairly losing once is once to many. I personally don't have a problem, it is just a game, and an unforunate accident, but it's wrong to tell these people to get over it, they have more than enough grounds to ask for some form of compensation, even if it's just triple insurance for those brs or something.