Is this not a part of the problem? I understand that helpers still play the game and are meant to have a good knowledge of the way things work, but is having ops and mods that don't play by design or just due to history?A lot of mods/ops don't even play the game anymore - are they expected to have a thorough knowledge of gameplay despite the fact they haven't played for an age?
The IRC OPs and forum mods are there to ensure that people using the IRC channel and the forums are doing so in a way which abides by the rules listed by Azzer. There's no need for them to know anything about the game itself in order for them to be able to read a set of rules and "enforce" them (for lack of a better word).
As DA said, a degree of ingame know-how is always a handy advantage but by no means necessary. Also, in many respects, it would be fairer for those the ops serve if they were less affiliated with the game, as it would (in theory) make them impartial.