nobreakspace (Official community resource - News/Updates)

Illumination

Head Gardener
Joined
Dec 24, 2007
Messages
442
Thank you Polo:) It was certainly nice of you to not charge people who have contributed in the past.
 

ViVi

Pruner
Joined
Dec 15, 2007
Messages
88
Location
Luton, UK
I donated, but I still can't get it to work. In fact, I just installed it as an add-on. It doesn't ask for any manner of serial key, nor was I sent one after my donation.
 

Maxi

Head Gardener
Super Moderator
Community Operator
Joined
Dec 14, 2007
Messages
405
Tools > Add-ons > Extensions > nobreakspace options > donators > serial key. Type it in there, hit OK, and it works fine. As mentioned above, if you haven't received your serial key after your donation, send Polo a forum PM with your e-mail address.

Might be a good idea to make a short FAQ or how-to or something Polo, to avoid repeatedly answering the same questions? :p
 

fred

BANNED
Joined
Feb 25, 2009
Messages
29
Donated 3 days ago and still no reply
Have send account mail twice and still no reply

Peece
 

ViVi

Pruner
Joined
Dec 15, 2007
Messages
88
Location
Luton, UK
Donated 3 days ago and still no reply
Have send account mail twice and still no reply

Peece

Send a forum message to Polo specifying the email you donated with and he'll reply with your key. Worked easily enough for me.
 

fred

BANNED
Joined
Feb 25, 2009
Messages
29
Donated 3 days ago and still no reply
Have send account mail twice and still no reply

Peece

Send a forum message to Polo specifying the email you donated with and he'll reply with your key. Worked easily enough for me.


a) there is no hint on his website you need to post a forum message. all there is is a link to paypal.
b) have sent 2 account mails with no reply.
c) have, reluctantly, set up a forum account (and sent him a message) to get access to something that i have already paid for that i dont have to setup a forum account to get access to.
d) 24 hours from now i pass it onto the appropriate fraud squad and will post response here.
 

ViVi

Pruner
Joined
Dec 15, 2007
Messages
88
Location
Luton, UK
Donated 3 days ago and still no reply
Have send account mail twice and still no reply

Peece

Send a forum message to Polo specifying the email you donated with and he'll reply with your key. Worked easily enough for me.


a) there is no hint on his website you need to post a forum message. all there is is a link to paypal.
b) have sent 2 account mails with no reply.
c) have, reluctantly, set up a forum account (and sent him a message) to get access to something that i have already paid for that i dont have to setup a forum account to get access to.
d) 24 hours from now i pass it onto the appropriate fraud squad and will post response here.


Well, let me put it this way to you.

Nobreakspace is a piece of software created by Polo (and co. perhaps.) It's generally not a website you stumble across by chance and decide to donate money into, ergo, you're going to have found it via the forum or some manner of ingame connection. So, having established this connection, it's rather logical that a person wishing to receive his license key takes a few very simple steps to contact the person.

For all you know, Polo might not be playing this round and therefore not have seen his account mail. We can deduce that this is a possibility based on the fact you're obviously aware enough of the game to want the calculator and yet you are not in close enough contact with the person to speak with him on a personal basis.

So, the next logical step? Send a message to him on the forum where it is evidently clear he is active and explain the situation, leaving your email address so that is able to establish whether you have donated or not. You're not buying a product from Amazon, whereby you ought to expect a response, you're donating a small amount to fund the costs of a website so that Polo can try and get his product out and about into the community. I don't recall reading that he offers instant delivery, either, but then, I could be mistaken.

Please, don't be afraid to use a little common sense and decency and try to resolve this in an extremely simple and rational manner as opposed to spouting off nonsense about the "fraud squad" who, presumably, would tell you to contact Polo at the listed email address on his website. Not his account email.

It's not a big deal. You don't need to make it one.
 
Last edited by a moderator:

No-Dachi

Official Helper
Joined
Dec 15, 2007
Messages
975
Location
Oslo, Norway
I understand your frustration Fred, and Polo can indeed be lazy. However, people are free to donate without applying for a key, as well as donate a second, third and fourth time. Had it been a system purely in place for first time payment the case would be different, but in this case I reckon you just have to be patient.

However, I find it strange that Polo has not replied, and if it makes you feel any better you can send me a message if it hasn't been resolved by tomorrow, and I'll get hold of him.
 

fred

BANNED
Joined
Feb 25, 2009
Messages
29
Donated 3 days ago and still no reply
Have send account mail twice and still no reply

Peece

Send a forum message to Polo specifying the email you donated with and he'll reply with your key. Worked easily enough for me.


a) there is no hint on his website you need to post a forum message. all there is is a link to paypal.
b) have sent 2 account mails with no reply.
c) have, reluctantly, set up a forum account (and sent him a message) to get access to something that i have already paid for that i dont have to setup a forum account to get access to.
d) 24 hours from now i pass it onto the appropriate fraud squad and will post response here.


Well, let me put it this way to you. If you're going to take the high ground and be an arsehole about it, then two of us can play that game.

Nobreakspace is a piece of software created by Polo (and co. perhaps.) It's generally not a website you stumble across by chance and decide to donate money into, ergo, you're going to have found it via the forum or some manner of ingame connection. So, having established this connection, it's rather logical that a person wishing to receive his license key takes a few very simple steps to contact the person.

For all you know, Polo might not be playing this round and therefore not have seen his account mail. We can deduce that this is a possibility based on the fact you're obviously aware enough of the game to want the calculator and yet you are not in close enough contact with the person to speak with him on a personal basis.

So, the next logical step? Send a message to him on the forum where it is evidently clear he is active and explain the situation, leaving your email address so that is able to establish whether you have donated or not. You're not buying a product from Amazon, whereby you ought to expect a response, you're donating a small amount to fund the costs of a website so that Polo can try and get his product out and about into the community. I don't recall reading that he offers instant delivery, either, but then, I could be mistaken.

Please, don't be afraid to use a little common sense and decency and try to resolve this in an extremely simple and rational manner as opposed to spouting off nonsense about the "fraud squad" who, presumably, would tell you to contact Polo at the listed email address on his website. Not his account email.

It's not a big deal. You don't need to make it one.

I will repeat it again for the you ...

a) there is no request to post a forum message .. only a link to paypal.
b) have used his extension before . ergo wish to use it again.
c) have been using the hewo/polo software before and was one of the original testers of the hewo version
d) thanks no-dachi for your offer of help .. many thanks
 

Polo

Garden Designer
Super Moderator
Joined
Dec 14, 2007
Messages
1,005
a) there is no request to post a forum message .. only a link to paypal.
b) have used his extension before . ergo wish to use it again.
c) have been using the hewo/polo software before and was one of the original testers of the hewo version
d) thanks no-dachi for your offer of help .. many thanks

Actually, there is. If you had read everything on the website, you'd have seen:
Polo said:
Anyone who has donated £5 or more should contact me via the forums or msn for a serial key to unlock the donator-only features.
I have also said it multiple times on the forums.

And on top of that, you're providing a donation and I'm giving you a serial key as a thanks for the donation. I'm under no legal obligation to give it to you (although I will of course give it to anyone who has donated).
 

Davis

Tree Surgeon
Joined
Dec 14, 2007
Messages
516
Location
usa
actually i'm pretty sure by you saying multiple times "if you donate so much i'll send you the extension" you're legally binded to sending it. even if its a "donation" you made a promise you have to keep. (i could be wrong :p)
 

Garrett

Landscape Designer
Joined
Dec 14, 2007
Messages
1,872
davis, are you basing off of U.S. legal precedent? or did you school yourself in UK and international law, especially concerning business transactions on teh interwebs?
 

mcdonagg

Digger
Joined
Dec 25, 2008
Messages
4
I just donated and have sent a message to Polo, cause that is what I am supposed to do. In my message I did not "tell" Polo to give me a key cause I donated but instead thanked him for all the work he has done and asked him if he could send me a key cause I would like to take advantage of his great plug-in. I dont care whether you are in the US, the UK, or the moon you clicked a donate button not a buy button! As I quote:


"Most of the features provided by nobreakspace are free to use. However, because of server costs and the time invested in creating and updating it, we accept donations via paypal.

As a thanks, those people who donate a sum greater than £5 will receive a serial key to use with the nobreakspace firefox extension which will provide them with extra features."


It is obvious that you cant demand your key.
 
Last edited by a moderator:

Alcibiades

Plant Geneticist
Joined
Dec 13, 2007
Messages
4,267
Location
Canada
Donated to Polo to keep his work going, got my key within 5 minutes. And would've had it going immediately were my computer not retarded and insistent upon altering my time and date as it pleased. Cheers Polo. :)
 

Dennis

Harvester
Joined
Dec 14, 2007
Messages
124
Location
Holland
W00t! it's working again :p

I was getting tired of looking at the 'warning' thingy at the top of every page :p

(and yeah i know you can disable it, but im an optimist and hoped it would just work 1 day :D)
 

marvin

Tree Surgeon
Joined
Feb 15, 2008
Messages
512
Location
Bangor, Northern Ireland
I just donated and have sent a message to Polo, cause that is what I am supposed to do. In my message I did not "tell" Polo to give me a key cause I donated but instead thanked him for all the work he has done and asked him if he could send me a key cause I would like to take advantage of his great plug-in. I dont care whether you are in the US, the UK, or the moon you clicked a donate button not a buy button! As I quote:


"Most of the features provided by nobreakspace are free to use. However, because of server costs and the time invested in creating and updating it, we accept donations via paypal.

As a thanks, those people who donate a sum greater than £5 will receive a serial key to use with the nobreakspace firefox extension which will provide them with extra features."


It is obvious that you cant demand your key.

This is win.
 
Last edited by a moderator:
Top